Frequently Asked Questions
Everything you need to know about your Chupi experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the country, while international orders can take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Exchanges are free of charge, subject to stock availability.
How do I determine the correct size for my clothing?
Please refer to our comprehensive Size Guide located on each product page. We provide measurements in both inches and centimeters to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. We use organic cotton, recycled polyester, and partner with suppliers who follow fair trade labor practices.
Can I track my package once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking link to monitor your delivery status in real-time.