Returns & Exchanges
At Chupi, we want you to love your new fashion pieces, but if something isn't quite right, we offer a seamless 30-day return policy for all unworn items. We are committed to ensuring your shopping experience is as effortless as your style.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing